Service Level Agreements: clear agreements on service and quality

Service Level Agreements (SLAs) are indispensable for companies that depend on high levels of performance from their suppliers. At Guldemond Advocaten, we help you draft, review and negotiate SLAs that ensure clear agreements on service levels, response times and compensation for non-compliance. Whether it is IT services, transport or facilities support, our lawyers will ensure that your SLA is legally watertight and that you get the quality you expect.

Content of a powerful SLA

A strong SLA contains several provisions specifically tailored to the service and performance expected. We focus on the following critical topics within SLAs:

• Defining service levels: it is important to clearly define the required performance, e.g. in terms of uptime, response time and problem resolution. This way, both parties know exactly what is expected.
• Compensation and penalty clauses: fines and compensation may be included in cases of underperformance. We ensure that these provisions are fair and legally enforceable, so that you are protected in case of non-performance.
• Monitoring and reporting: regular evaluation of performance is essential. We help include reporting requirements and review moments to continuously assess performance.
• Termination of the agreement: we provide clear agreements on the terms and consequences of termination, so that you can switch to another provider in a timely manner without complications.

Contact

Do you have questions about SLAs? If so, please contact Guldemond Advocaten.